Support for the MODD Mobile App
Last Updated: 7/30/2026
- Contact Us
-
For help with the MODD Mobile App, email us at
jbreen.modd@gmail.com.
We typically respond within a few business days. To help us resolve your issue quickly, please include:
- Your name and membership tag number
- Your device type (iPhone or Android) and the app version shown at the bottom of the sign-in screen
- A description of the problem, including what you were doing when it occurred and any error messages you saw
- Trouble Signing In
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Signing in requires an active membership with a valid tag number. Enter your tag number and a
one-time 6-digit code will be sent to the email address on your membership record.
- Didn't receive a code? Check your spam or junk folder. Codes are short-lived, so request a new one if a few minutes have passed.
- Email address out of date? If you no longer have access to the email on your membership record, contact us at the address above so we can verify your membership and update it.
- Tag number not recognized? Contact your Pound Keeper or email us to confirm your membership status.
- Updating Your Information
- You can view and update your contact information (email, phone, and mailing address) on the Profile screen in the app. Changes to your membership record itself (level, status, pack, or pound) are handled by the organization — contact your Pound Keeper or email us.
- App Problems and Feedback
- If the app crashes, a screen doesn't load, or something doesn't look right, email us with the details listed above. Suggestions for new features are always welcome at the same address.
- Privacy
- To learn how the app handles your information, read our Privacy Policy. You may also request a copy, correction, or deletion of your personal information by emailing us.